Frequently Asked Questions

GENERAL FAQS

Yeah, girl… it’s your couch! (Or your beach towel… or the subway… or the elliptical!) We’re an online-only boutique, which means you can shop with us 24/7!

Go ahead, get your shop on!

There is a certain devastation that goes along with finding out that the perfect pants you had your heart set on are sold out. However, hope is not lost! We may be able to get them back!

To sign up to be notified when/if an item is restocked click on the out of stock item, select your size, enter your email in the field and click "Notify Me"!

SIZING

We totally understand that all of our beautiful customers are different shapes and sizes, and sometimes it is difficult to shop online because you can't try anything on! We have created a general sizing guide to help you decide which size would be best for you.

We also try to provide specific details about each product in the description, so don't forget to check there!

If you still have questions about that dress you're lusting after, just drop us a line at support@leahandrosemary.com and we will try to provide any information you need to make your decision!

We know the every one of our amazing customers has her own unique shape and size - that’s what makes you all beautiful! Please see our general sizing guide for general information on the fit of our mouth-watering new arrivals.

If you still have questions about a specific item or measurement guidelines, get in touch with us at support@leahandrosemary.com and we’ll help you out!

Ordering

We accept American Express, Discover, MasterCard and Visa debit/credit card payments, PayPal, Venmo, Google Pay, Apple Pay and Sezzle. We don't accept personal checks, money orders, direct bank transfers or multiple forms of payment.

Please check out our Payment Options page for more information.

Applicable sales tax will be added automatically to your order if appropriate based on your shipping location. If you do not see sales tax added to your order amount at checkout then you will not be charged sales tax.

At checkout, go to your order summary and enter your code in the text box that says "Gift Card or Discount Code".

Promo codes and offers cannot be combined with already discounted items or sale items.

We know what a scary feeling that is! Luckily, your card should only be charged once when your order is submitted.

If you just placed your order, what you are seeing on your bank account is an authorization. This is a common bank practice handling debit/credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear (depending on your bank, usually within 48 - 72 hours.) If you need help speeding up the process, you can contact the issuing bank of your debit/credit card.

To make sure your card doesn’t accidentally get run twice, please only click the "Place Order" button once!

Error messages are so pesky, aren’t they? If you are receiving one, there may be a problem with your credit card information, billing or shipping address. The billing address has to match exactly what your bank has on file. Double check all of your information closely and look for any typos. Sometimes re-formatting the names and addresses in your billing information does the trick!

You’re so close to having your dream items headed to you, and then the order won’t submit! It’s the worst feeling. If you’re still receiving an error message after checking over your credit card information, billing and shipping address, make sure you’re using the latest version of your web browser. Whatever you do, only click the "Place Order" button once… we would hate for your card to be authorized more than once by mistake!

If you continue to receive error messages, please contact us by phone at  (404) 955 - 7364 Monday - Friday 9:00pm - 6:00pm EST or send an email at any time to support@leahandrosemary.com

Sometimes something happens and you need to change or cancel your order. We totally understand and are here to help, but you must contact us immediately!

We aim to process and ship each order no later than the next business day so please contact us as soon as possible if you need to make a change.

Yippee! You placed an order! As soon as your order is submitted, you will receive an email confirmation to the email address you entered on your order. If, for some reason, you didn’t get an email, please check your spam folder and add order@leahandrosemary.com to your safe sender list.

SHIPPING

We aim to process and ship each order no later than the next business day.

Please see our shipping information page for more details.

RETURNS

Once the delivery man drops off your return at our warehouse, your return will be processed within 5-7 business days.

A sparkling, ready-to-be-spent gift card will be issued via email to the address used to place the original order.

All sale items are final and cannot be returned. We know, it’s a bummer. But at least you got a great deal on that amazing item!

View our full Return Policy.

If you have not received an email with your gift card code 5-7 business days after we have received it here, please let us know!

You can shoot us an email at support@leahandrosemary.com or call us at (404) 955 - 7364 Monday-Friday 9:00AM-6:00PM EST.

Keep in mind that sometimes the email may filter into your junk or spam folder! Make sure “Leah & Rosemary” is added to your address book to avoid this happening!

Also, note that the email sent out by the Returns Department with your gift card code is sent to the email that was used when ordering.