Frequently Asked Questions

GENERAL FAQS

We're an online only boutique so you can shop with us all day every day from any location!

Oh no! We're sorry the item you love is out of stock! Don't fret, you can sign up to be notified when the item is back in stock. Go to the item page on our website, click your size, click the button "size out of stock? click here", enter your size/color combo and your email address and you'll be the first to know when it's back in stock!

SIZING

If only we could virtually try on clothes, wouldn't that just make the world a better place? We know it can be hard to know what size to order so we've put a general sizing guide on our website. It isn't specific to all clothing so the best thing to do is to look at each description. We try to put as much information as possible in there so you can make the best sizing choice for you. If you still need help with picking out a size, send us a chat message or an email. We're happy to help!

We know the every one of our amazing customers has her own unique shape and size - that’s what makes you all beautiful! Please see our general sizing guide for general information on the fit of our mouth-watering new arrivals.

If you still have questions about a specific item or measurement guidelines, get in touch with us at support@leahandrosemary.com and we’ll help you out!

ORDERING

For desktop and mobile purchases, we accept: Visa, MasterCard, American Express, Discover, PayPal, Venmo, Amazon Pay, Apple Pay, Google Pay, Shop Pay, Sezzle and Leah & Rosemary Gift Cards. 

We don't accept personal checks, money orders, direct bank transfers or multiple forms of payment.

Applicable sales tax will be added automatically to your order if appropriate based on your shipping location. If you do not see sales tax added to your order amount at checkout then you will not be charged sales tax.

At checkout, go to your order summary and enter your code in the text box that says "Gift Card or Discount Code".

Promo codes and offers cannot be combined with already discounted items or sale items.

We surely hope not! You should only have one charge on your card for each purchase made. If you just placed your order and see a weird charge, what you are seeing on your bank account is an authorization. This is a common bank practice handling debit/credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear (depending on your bank, usually within 48 - 72 hours.) If you need help speeding up the process, you can contact the issuing bank of your debit/credit card.

We're sorry you're receiving an error message! If you are receiving one, there may be a problem with your credit card information, shipping or billing address. Make sure your billing address matches exactly what your bank has on file. Double check all of your information closely and look for any typos. Sometimes re-entering the names and addresses in your billing info section will magically make it work!

Oh no! Ugh this is the worst.  If you’re still receiving an error message after checking over your credit card information, billing and shipping address, make sure you’re using the latest version of your web browser. 

Just be careful to only press the "Place Order" button once. If you hit it multiple times, it will charge your card multiple times, which we don't want! 

If you continue to receive an error message, please contact us by chat message or email us at support@leahandrosemary.com 

If you need to make a change or cancel your order, please contact us immediately! If we ship out your order before we get your change request, unfortunately, we won't be able to make any changes.

We aim to process and ship each order no later than the next business day so please contact us as soon as possible if you need to make a change.

As soon as your order is submitted, you will receive an email confirmation to the email address you entered on your order. If for some reason you didn’t get an email, please check your spam folder and add order@leahandrosemary.com to your safe sender list. If you still don't see the email, send us a chat message and we'll be happy to help! 

SHIPPING

We aim to process and ship each order no later than the next business day.

Please see our shipping information page for more details.

RETURNS

Once your return lands at our warehouse, it will be processed within 5-7 business days.

Your gift card will be issued via email to the address used to place the original order.

All sale items are final and cannot be returned.

View our full Return Policy.

If you have not received an email with your gift card code 5-7 business days after we have received it here, please let us know!

You can shoot us an email at support@leahandrosemary.com or send us a chat message. We're here to help!

Keep in mind that sometimes the email may filter into your junk or spam folder! Make sure “Leah & Rosemary” is added to your address book to avoid this happening!

Also, note that the email sent out by the Returns Department with your gift card code is sent to the email that was used when ordering.